Our mandate

To project, promote and protect Kenya’s interests in the countries of accreditation and among the international organisations based in the host countries.

Our vision

A responsive Mission embracing effective diplomacy.

Our mission: To advance and safeguard Kenya’s strategic interests in support of sustainable growth and development.

Our core values: Professionalism, Responsiveness, Team Spirit, Dynamism, Discipline, Patriotism, Integrity,  Honesty, Dignity, Equity

Our core functions:-

  • Projection of Kenya’s interests in the countries of accreditation and international organisations
  • Promotion of Kenya’s interests in the countries of accreditation and international organisations
  • Protection of Kenya’s interests in the countries of accreditation and international organisations
  • Promoting economic, tourism, trade and bilateral issues
  • Safeguarding interests of Kenyans in the countries of accreditation
  • Consular services
  • Protocol matters

OUR CUSTOMERS

  • The host governments
  • International organisations based in the countries of accreditation
  • Citizens of the host governments
  • Kenyans living in the Diaspora of the host governments and international organizations of accreditation
  • Companies, Non-Governmental Organisations and individual persons both in the countries of accreditation and in Kenya
  • Foreign Missions based in the countries of accreditation
  • Ministry of Foreign Affairs Headquarters and other Government Ministries and Departments in Nairobi
  • Kenya Missions abroad

OUR SERVICE STANDARDS

We are committed to delivery of efficient and quality service:-

1) Contact by telephone

When you contact us by phone, we shall be courteous and helpful at all times
Answer your questions in full or if unable, take details and call you later within a reasonable time
Return telephone messages promptly


2) Written correspondence/fax/e-mail

Respond to you in a clear manner with accurate information
Ensure you receive full reply within one week. If not, offer an explanation and when to expect the reply
Respond to e-mail queries substantially


3) Visits

Customers visiting the Embassy will be:-

Treated courteously and in confidence
Met at the agreed time of the appointment

CUSTOMER OBLIGATIONS

To help us provide you with quality service, we need you to:

  • Be punctual at all times of appointment;
  • Exercise integrity and commitment to work ethics;
  • Treat staff with respect and courtesy;
  • Be open minded and sincere in your engagements
  • Respect the rules and regulations of the Embassy
  • Be simple and accurate
  • Responsible at all times


Office Hours:

MONDAY – FRIDAY (Except public holidays)

09.00HRS – 12.00 HRS – Presentation of visa applications

14.00HRS – 15.30HRS – Collection (Applications received in the afternoon may be collected the following working day)

Public Holidays:

  • New Year day- 1st January
  • Easter Friday and Easter Monday- Date varies
  • Labour day- 1st May
  • Madaraka day-1st June
  • Mashujaa Day-20th October
  • Independence Day – 12th December
  • Christmas Day – 25th December
  • Boxing Day – 26th December

 Contacts:

Address: Nieuwe Parklaan 21

Zip code: 2597 LA Den Haag

Tel: (070) 350 42 15

Fax: (070) 355 35 94

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.

HOW TO REACH THE KENYA EMBASSY IN THE HAGUE:

From the Central Station or Station Holland Spoor:

Take tram number 9 in the direction of Scheveningen and alight at tram stop Wagenaarweg i.e the immediate stop after Maduro Dam. The Embassy is located across the road from the tram stop.

NB: COMPLAINTS, FEEDBACK AND SUGGESTIONS
The Embassy appreciates complaints, feedback and suggestions as this provides a platform for making improvements and solid contributions to our vision and mission. :-

Important Notice!!

The Kenyan Embassy in the Hague wishes to notify all e-Visa applicants of a scam e-Visa website namely http://www.kenya-evisa-online.com. This is a commercial website that is similar to our official Government e-visa website and is not working for the Government of Kenya.

In this portal e-Visa applicants are charged between US $ 100 – US $ 120 as opposed to the US $ 51 charged by the Government of Kenya.

Read more on the link below;

FRAUDULENT e-VISA APPLICATION WEBSITE

Contact us

ADDRESS Nieuwe Parklaan 21
2597 LA Den Haag (The Hague) Netherlands
Telephone: +31 70 350 4215